MadKudu incident

Scoring Push to CRM Outage

Resolved on April 19, 2025.

resolved Apr 24, 2025, 01:00 PM UTC

During April 19th 2025 07:00 AM - April 22nd 2025 our Push ECS agent experienced intermittent disconnections, causing push delivery to be unstable. This was due to the agent becoming unresponsive, likely from machine lock or CPU overload. Actions taken: • Identified and rebooted the affected instance • Doubled CPU and memory reservations for the push tasks • Push service is now stable and under close monitoring Next steps to prevent recurrence: • Continue monitoring agent status and container performance

Started
Apr 19, 2025, 01:00 PM UTC
Resolved
Apr 19, 2025, 01:00 PM UTC
Duration
–
Detected by Pingoru
Apr 19, 2025, 01:00 PM UTC

Update timeline

  1. resolved Apr 24, 2025, 01:00 PM UTC

    During April 19th 2025 07:00 AM - April 22nd 2025 our Push ECS agent experienced intermittent disconnections, causing push delivery to be unstable. This was due to the agent becoming unresponsive, likely from machine lock or CPU overload. Actions taken: • Identified and rebooted the affected instance • Doubled CPU and memory reservations for the push tasks • Push service is now stable and under close monitoring Next steps to prevent recurrence: • Continue monitoring agent status and container performance

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