Macquarie University incident

iLearn experienced intermittent access (degradation).

Resolved after 4 days 1 hour, affecting iLearn, on May 6, 2024.

monitoring May 06, 2024, 01:41 AM UTC

Users may have experienced intermittent or degraded access or functionality with iLearn during the period of: 6 May 2024 10:30 am AEST to 6 May 2024 11:20 am AEST. OneHelp Reference Number: INC0170570 Services Affected: iLearn Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

Started
May 06, 2024, 01:41 AM UTC
Resolved
May 10, 2024, 03:32 AM UTC
Duration
4d 1h
Detected by Pingoru
May 06, 2024, 01:41 AM UTC

Affected components

iLearn

Update timeline

  1. monitoring May 06, 2024, 01:41 AM UTC

    Users may have experienced intermittent or degraded access or functionality with iLearn during the period of: 6 May 2024 10:30 am AEST to 6 May 2024 11:20 am AEST. OneHelp Reference Number: INC0170570 Services Affected: iLearn Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]

  2. resolved May 10, 2024, 03:32 AM UTC

    This incident has been resolved.

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