Macquarie University incident
Incident - iPrint - Users are unable to recharge their iPrint balance online.
Resolved after 4 days, affecting iPrint, on May 16, 2024.
A fix has been implemented and we are monitoring the results. Users are encouraged to recharge online until the physical loaders/payment machines in the library are fixed.
Affected components
Update timeline
- investigating May 16, 2024, 02:08 AM UTC
Users are unable to recharge their iPrint balance online. Users are encouraged to attend the library Level 2 autoloader (with notes not coins) as a workaround. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0170998 Services Affected: iPrint online recharge Impact: Staff/Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt. 2, or email [email protected]
- monitoring May 16, 2024, 11:53 PM UTC
A fix has been implemented and we are monitoring the results. Users are encouraged to recharge online until the physical loaders/payment machines in the library are fixed.
- resolved May 20, 2024, 02:50 AM UTC
This incident has been resolved.
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