Macquarie University incident
Incident - Page Inaccessible: Student Software Downloads Page
Resolved after 8 days 3 hours, affecting MQ Websites, on June 11, 2024.
The issue has been identified with stakeholders working to address. Students are encouraged to use workarounds listed on the Student Software Downloads Page.
Affected components
Update timeline
- investigating Jun 11, 2024, 01:09 AM UTC
Student Software Downloads Page (https://students.mq.edu.au/support/technology/software) is currently inaccessible. We are working to resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0171592 Services Affected: Student Software Downloads Page (https://students.mq.edu.au/support/technology/software) Impact: Students For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
- identified Jun 12, 2024, 11:31 PM UTC
The issue has been identified with stakeholders working to address. Students are encouraged to use workarounds listed on the Student Software Downloads Page.
- resolved Jun 19, 2024, 04:33 AM UTC
This incident has been resolved.
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