Macquarie University incident
Incident - Service Unavailable / Service Outage: Windows Blue Screen
Resolved after 11 days 20 hours, affecting iPrint, on July 19, 2024.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating Jul 19, 2024, 06:09 AM UTC
Some Microsoft Windows users are experiencing Blue Screen and forced restart. We have also identified the following applications are impacted: - Ascender Pay - Password Change Portal - iPrint We are working to understand the cause and resolve this and apologise for any inconvenience caused. OneHelp Reference Number: INC0173613 for Blue Screen + forced restart. Services Affected: Microsoft Windows, Ascender Pay, Password Change Portal. Impact: Staff/Students/public For more information, please contact the IT Service Desk on 02 9850 HELP (4357) Opt 2, or email [email protected]
- investigating Jul 19, 2024, 06:46 AM UTC
We are continuing to investigate this issue.
- identified Jul 19, 2024, 06:49 AM UTC
The issue has been identified and the workaround includes an automatic reboot that should resolve your issue. Where the reboot does not resolve your issue, please present in person to the IT Service Desk, located at 18 Wallys Walk (Ground Floor) to receive further technical support.
- identified Jul 19, 2024, 11:40 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 31, 2024, 03:07 AM UTC
This incident has been resolved.
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