Macmillan Learning Achieve Outage History

Macmillan Learning Achieve is up right now

Macmillan Learning Achieve had 8 outages in the last 2 years totaling 169h 51m of downtime — averaging 0.3 incidents per month.

There were 8 Macmillan Learning Achieve outages since October 20, 2025 totaling 169h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://achievemore.statuspage.io

Notice May 1, 2026

Canvas Instructure Maintenace

Detected by Pingoru: May 01, 2026, 04:33 PM UTC
Resolved: May 04, 2026, 01:04 PM UTC
Duration: 2d 20h

Affected: Campus LMS integration

Timeline · 3 updates

identified May 01, 2026, 04:33 PM UTC

Instructors are encountering issues with Canvas modules not being selectable and errors when accessing Macmillan/BFW Course Tools for their Achieve integration. A support case has been opened with Instructure, and we will provide updates as we learn more. Please follow the Canvas Instructure status page (https://status.instructure.com/) for additional details.
monitoring May 01, 2026, 04:53 PM UTC

We are continuing to monitor an issue that some instructors may have encountered where Canvas modules were not selectable, and/or they received errors when accessing Macmillan/BFW Course Tools for their Achieve integration. We advise impacted customers to reregister their grade sync tokens by following these instructions: https://mhe.my.site.com/macmillanlearning/s/article/Using-Macmillan-Course-Tools-in-your-Canvas-course#token. Please continue to follow the Canvas Instructure status page (https://status.instructure.com/) for additional details.
resolved May 04, 2026, 01:04 PM UTC

We believe the issues some instructors encountered with Canvas modules not being selectable and errors when accessing Macmillan/BFW Course Tools for their Achieve integration are now resolved. Please visit the Canvas Instructure status page (https://status.instructure.com/) for more details about the incident. We sincerely appreciate your patience!

Read the full incident report →

Notice March 12, 2026

Delay in Grades Reporting to Gradebook

Detected by Pingoru: Mar 12, 2026, 03:40 PM UTC
Resolved: Mar 12, 2026, 05:00 PM UTC
Duration: 1h 19m

Affected: GradebookGradebook

Timeline · 2 updates

investigating Mar 12, 2026, 03:40 PM UTC

We are currently experiencing a delay in student grades appearing in the gradebook. Student grades are NOT lost. No further action needs to be taken and the grades do eventually appear. Our technical teams are actively engaged and working on addressing the issue. We will provide an update when we have more information.
resolved Mar 12, 2026, 05:00 PM UTC

Our team identified the issue causing the delay in grades reporting to the gradebook. The team then implemented a fix and all grades are now reporting to the gradebook.

Read the full incident report →

Notice January 27, 2026

LearningCurve Appearing Blank

Detected by Pingoru: Jan 27, 2026, 03:51 PM UTC
Resolved: Jan 29, 2026, 12:44 PM UTC
Duration: 1d 20h

Timeline · 4 updates

investigating Jan 27, 2026, 03:51 PM UTC

There have been reports that some users are experiencing an issue with LearningCurve assignments. Our team is investigating. If your LearningCurve activity is blank, please try our troubleshooting steps (https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading) and specifically, please clear your browser's cache and cookies and then refresh the page.
identified Jan 28, 2026, 03:25 PM UTC

We are experiencing an issue where LearningCurve/adaptive quizzing assignments may appear blank for students. Our technical team believes they have identified the issue and they are testing a fix. We will have more information after 1pm ET. While we work on a fix, students who are experiencing this issue should follow the troubleshooting steps -- https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading -- specifically, please clear browser's cache and cookies and then refresh the page.
identified Jan 28, 2026, 06:55 PM UTC

We are experiencing an issue where LearningCurve/adaptive quizzing assignments may appear blank for students. Our technical team believes they have identified a fix and they are in the final phase of testing. The team is targeting a 7am (eastern time) deployment. We do not anticipate downtime associated with the deployment. Until then, students who are experiencing this issue should follow the troubleshooting steps -- https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading -- specifically, please clear browser's cache and cookies and then refresh the page.
resolved Jan 29, 2026, 12:44 PM UTC

We released a fix this morning that resolved the issue that some students were experiencing when trying to access LearningCurve/Adaptive Quizzing assignments. Services are now fully restored. Our team will continue to monitor the system. Thank you for your patience!

Read the full incident report →

Minor January 22, 2026

eBook Tab Issue

Detected by Pingoru: Jan 22, 2026, 07:26 PM UTC
Resolved: Jan 23, 2026, 01:48 PM UTC
Duration: 18h 21m

Affected: Read and PracticeRead and PracticeReadingReading

Timeline · 2 updates

investigating Jan 22, 2026, 07:26 PM UTC

Earlier today, some Higher Ed customers reported issues loading their eBook tab within Achieve. Most commonly, impacted customers are seeing a "cw-services-live.macmillanlearning.com refused to connect" error message. The team is actively addressing the issue, and we will provide further updates as soon as possible. For now, we recommend that instructors make at least one reading activity visible in their course, as students can access their eBook from either an available reading activity on their Course Home page or through their VitalSource Bookshelf.
resolved Jan 23, 2026, 01:48 PM UTC

This incident has been resolved and the system is functioning normally. The team will continue to monitor performance.

Read the full incident report →

Notice January 12, 2026

Intermittent Latency Issues

Detected by Pingoru: Jan 12, 2026, 09:50 PM UTC
Resolved: Jan 13, 2026, 02:44 PM UTC
Duration: 16h 53m

Affected: Course Planner/PlanGradebookPeopleRead and PracticeReadingCampus LMS integration

Timeline · 3 updates

investigating Jan 12, 2026, 09:50 PM UTC

We are currently investigating an issue affecting our Higher Ed users who see long load times or blank pages when attempting to access Achieve. We will share more updates as soon as they are available.
monitoring Jan 12, 2026, 10:53 PM UTC

Achieve is loading as normal. Our teams are monitoring the system.
resolved Jan 13, 2026, 02:44 PM UTC

Achieve is working as expected. The team will continue to monitor performance.

Read the full incident report →

Major December 4, 2025

Experiencing Issues

Detected by Pingoru: Dec 04, 2025, 01:20 PM UTC
Resolved: Dec 04, 2025, 03:18 PM UTC
Duration: 1h 57m

Timeline · 3 updates

investigating Dec 04, 2025, 01:20 PM UTC

Achieve is experiencing issues. The team is aware and engaged to bring the system back online.
monitoring Dec 04, 2025, 03:11 PM UTC

Our product team has identified the underlying cause of the issue and has restored Achieve for our Higher Ed customers on https://achieve.macmillanlearning.com/. They are currently working to restore Achieve for our High School customers on https://achieve.bfwpub.com/. We appreciate your patience as we work on restoring all of our Achieve services.
resolved Dec 04, 2025, 03:18 PM UTC

This incident has been resolved as all Achieve services are now functioning as expected.

Read the full incident report →

Minor November 7, 2025

Scores Taking Longer To Display

Detected by Pingoru: Nov 07, 2025, 03:14 PM UTC
Resolved: Nov 07, 2025, 03:25 PM UTC
Duration: 11m

Affected: GradebookGradebook

Timeline · 2 updates

identified Nov 07, 2025, 03:14 PM UTC

Starting around 11:45 PM EST on Thursday evening (11/7), a subset of Achieve assignments began experiencing delays in displaying saved scores. Our team has confirmed that all grades are saved and have not been lost. We are actively working to resolve the backlog and will provide an update as soon as the issue is resolved.
resolved Nov 07, 2025, 03:25 PM UTC

This issue has been resolved and all scores have been posted. The team will continue to monitor the application throughout the day to ensure there are no additional issues.

Read the full incident report →

Notice October 20, 2025

AWS Incident

Detected by Pingoru: Oct 20, 2025, 05:15 AM UTC
Resolved: Oct 20, 2025, 11:00 PM UTC
Duration: 17h 44m

Timeline · 2 updates

investigating Oct 20, 2025, 03:52 PM UTC

We're currently experiencing service interruptions due to an ongoing AWS outage impacting parts of our system. We appreciate your patience and understanding, and will provide an update as soon as the issue is resolved. You can follow the status of the issue at https://health.aws.amazon.com/health/status.
resolved Oct 21, 2025, 12:47 PM UTC

The issue with AWS has been resolved, and all systems are working as expected. You can read more about the incident here: https://health.aws.amazon.com/health/status.

Read the full incident report →