Macmillan Learning Achieve incident

Intermittent Latency Issues

Notice Resolved View vendor source →

Macmillan Learning Achieve experienced a notice incident on January 12, 2026 affecting Course Planner/Plan and Gradebook and 1 more component, lasting 16h 53m. The incident has been resolved; the full update timeline is below.

Started
Jan 12, 2026, 09:50 PM UTC
Resolved
Jan 13, 2026, 02:44 PM UTC
Duration
16h 53m
Detected by Pingoru
Jan 12, 2026, 09:50 PM UTC

Affected components

Course Planner/PlanGradebookPeopleRead and PracticeReadingCampus LMS integration

Update timeline

  1. investigating Jan 12, 2026, 09:50 PM UTC

    We are currently investigating an issue affecting our Higher Ed users who see long load times or blank pages when attempting to access Achieve. We will share more updates as soon as they are available.

  2. monitoring Jan 12, 2026, 10:53 PM UTC

    Achieve is loading as normal. Our teams are monitoring the system.

  3. resolved Jan 13, 2026, 02:44 PM UTC

    Achieve is working as expected. The team will continue to monitor performance.