Macmillan Learning Achieve Outage History
Macmillan Learning Achieve is up right nowPingoru has recorded 23 incidents for Macmillan Learning Achieve: 8 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 69 of 744 (9%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 0 | 0 of 509 (0%) |
Incidents, newest first
Notice September 17, 2026 Completed Assignments Not Reporting To The Gradebook 4h 20m Gradebook, Gradebook
Started Sep 17, 2026, 01:32 PM UTC· resolved Sep 17, 2026, 05:53 PM UTC
- investigating Sep 17, 2026, 01:32 PM UTC
Our technical team is actively investigating an issue which is resulting in assignments that were completed by students not reporting to the gradebook and in some cases still showing as "In Progress". **No grades have been lost.** Grades are recorded in the background but they will not currently show up in either Achieve or downstream in local Learning Management System's gradebooks. Students can continue to submit assignments and grades will eventually show up in the gradebook. We will continue to send updates until grades are reporting as expected.
- resolved Sep 17, 2026, 05:53 PM UTC
This issue was resolved and all completed assignments should appear as such with grades reporting to the gradebook.
Notice May 1, 2026 Canvas Instructure Maintenace 2d 20h Campus LMS integration
Started May 01, 2026, 04:33 PM UTC· resolved May 04, 2026, 01:04 PM UTC
- identified May 01, 2026, 04:33 PM UTC
Instructors are encountering issues with Canvas modules not being selectable and errors when accessing Macmillan/BFW Course Tools for their Achieve integration. A support case has been opened with Instructure, and we will provide updates as we learn more. Please follow the Canvas Instructure status page (https://status.instructure.com/) for additional details.
- monitoring May 01, 2026, 04:53 PM UTC
We are continuing to monitor an issue that some instructors may have encountered where Canvas modules were not selectable, and/or they received errors when accessing Macmillan/BFW Course Tools for their Achieve integration. We advise impacted customers to reregister their grade sync tokens by following these instructions: https://mhe.my.site.com/macmillanlearning/s/article/Using-Macmillan-Course-Tools-in-your-Canvas-course#token. Please continue to follow the Canvas Instructure status page (https://status.instructure.com/) for additional details.
- resolved May 04, 2026, 01:04 PM UTC
We believe the issues some instructors encountered with Canvas modules not being selectable and errors when accessing Macmillan/BFW Course Tools for their Achieve integration are now resolved. Please visit the Canvas Instructure status page (https://status.instructure.com/) for more details about the incident. We sincerely appreciate your patience!
Notice March 12, 2026 Delay in Grades Reporting to Gradebook 1h 19m Gradebook, Gradebook
Started Mar 12, 2026, 03:40 PM UTC· resolved Mar 12, 2026, 05:00 PM UTC
- investigating Mar 12, 2026, 03:40 PM UTC
We are currently experiencing a delay in student grades appearing in the gradebook. Student grades are NOT lost. No further action needs to be taken and the grades do eventually appear. Our technical teams are actively engaged and working on addressing the issue. We will provide an update when we have more information.
- resolved Mar 12, 2026, 05:00 PM UTC
Our team identified the issue causing the delay in grades reporting to the gradebook. The team then implemented a fix and all grades are now reporting to the gradebook.
Notice January 27, 2026 LearningCurve Appearing Blank 1d 20h
Started Jan 27, 2026, 03:51 PM UTC· resolved Jan 29, 2026, 12:44 PM UTC
- investigating Jan 27, 2026, 03:51 PM UTC
There have been reports that some users are experiencing an issue with LearningCurve assignments. Our team is investigating. If your LearningCurve activity is blank, please try our troubleshooting steps (https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading) and specifically, please clear your browser's cache and cookies and then refresh the page.
- identified Jan 28, 2026, 03:25 PM UTC
We are experiencing an issue where LearningCurve/adaptive quizzing assignments may appear blank for students. Our technical team believes they have identified the issue and they are testing a fix. We will have more information after 1pm ET. While we work on a fix, students who are experiencing this issue should follow the troubleshooting steps -- https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading -- specifically, please clear browser's cache and cookies and then refresh the page.
- identified Jan 28, 2026, 06:55 PM UTC
We are experiencing an issue where LearningCurve/adaptive quizzing assignments may appear blank for students. Our technical team believes they have identified a fix and they are in the final phase of testing. The team is targeting a 7am (eastern time) deployment. We do not anticipate downtime associated with the deployment. Until then, students who are experiencing this issue should follow the troubleshooting steps -- https://mhe.my.site.com/macmillanlearning/s/article/Assignments-appearing-blank-or-not-loading -- specifically, please clear browser's cache and cookies and then refresh the page.
- resolved Jan 29, 2026, 12:44 PM UTC
We released a fix this morning that resolved the issue that some students were experiencing when trying to access LearningCurve/Adaptive Quizzing assignments. Services are now fully restored. Our team will continue to monitor the system. Thank you for your patience!
Minor January 22, 2026 eBook Tab Issue 18h 21m Read and Practice, Read and Practice, Reading, Reading
Started Jan 22, 2026, 07:26 PM UTC· resolved Jan 23, 2026, 01:48 PM UTC
- investigating Jan 22, 2026, 07:26 PM UTC
Earlier today, some Higher Ed customers reported issues loading their eBook tab within Achieve. Most commonly, impacted customers are seeing a "cw-services-live.macmillanlearning.com refused to connect" error message. The team is actively addressing the issue, and we will provide further updates as soon as possible. For now, we recommend that instructors make at least one reading activity visible in their course, as students can access their eBook from either an available reading activity on their Course Home page or through their VitalSource Bookshelf.
- resolved Jan 23, 2026, 01:48 PM UTC
This incident has been resolved and the system is functioning normally. The team will continue to monitor performance.
Notice January 12, 2026 Intermittent Latency Issues 16h 53m Course Planner/Plan, Gradebook, People, Read and Practice and 2 more
Started Jan 12, 2026, 09:50 PM UTC· resolved Jan 13, 2026, 02:44 PM UTC
- investigating Jan 12, 2026, 09:50 PM UTC
We are currently investigating an issue affecting our Higher Ed users who see long load times or blank pages when attempting to access Achieve. We will share more updates as soon as they are available.
- monitoring Jan 12, 2026, 10:53 PM UTC
Achieve is loading as normal. Our teams are monitoring the system.
- resolved Jan 13, 2026, 02:44 PM UTC
Achieve is working as expected. The team will continue to monitor performance.
Major December 4, 2025 Experiencing Issues 1h 57m
Started Dec 04, 2025, 01:20 PM UTC· resolved Dec 04, 2025, 03:18 PM UTC
- investigating Dec 04, 2025, 01:20 PM UTC
Achieve is experiencing issues. The team is aware and engaged to bring the system back online.
- monitoring Dec 04, 2025, 03:11 PM UTC
Our product team has identified the underlying cause of the issue and has restored Achieve for our Higher Ed customers on https://achieve.macmillanlearning.com/. They are currently working to restore Achieve for our High School customers on https://achieve.bfwpub.com/. We appreciate your patience as we work on restoring all of our Achieve services.
- resolved Dec 04, 2025, 03:18 PM UTC
This incident has been resolved as all Achieve services are now functioning as expected.
Minor November 7, 2025 Scores Taking Longer To Display 11m Gradebook, Gradebook
Started Nov 07, 2025, 03:14 PM UTC· resolved Nov 07, 2025, 03:25 PM UTC
- identified Nov 07, 2025, 03:14 PM UTC
Starting around 11:45 PM EST on Thursday evening (11/7), a subset of Achieve assignments began experiencing delays in displaying saved scores. Our team has confirmed that all grades are saved and have not been lost. We are actively working to resolve the backlog and will provide an update as soon as the issue is resolved.
- resolved Nov 07, 2025, 03:25 PM UTC
This issue has been resolved and all scores have been posted. The team will continue to monitor the application throughout the day to ensure there are no additional issues.
Notice October 20, 2025 AWS Incident 17h 44m
Started Oct 20, 2025, 05:15 AM UTC· resolved Oct 20, 2025, 11:00 PM UTC
- investigating Oct 20, 2025, 03:52 PM UTC
We're currently experiencing service interruptions due to an ongoing AWS outage impacting parts of our system. We appreciate your patience and understanding, and will provide an update as soon as the issue is resolved. You can follow the status of the issue at https://health.aws.amazon.com/health/status.
- resolved Oct 21, 2025, 12:47 PM UTC
The issue with AWS has been resolved, and all systems are working as expected. You can read more about the incident here: https://health.aws.amazon.com/health/status.
Notice June 12, 2025 VitalSource Service Disruption –
Started Jun 12, 2025, 07:00 PM UTC· resolved Jun 12, 2025, 07:00 PM UTC
- resolved Jun 12, 2025, 07:06 PM UTC
VitalSource experienced a service disruption impacting multiple systems, including their Bookshelf Online, which prevented our eBooks from loading properly starting around 2 PM ET. The disruption was resolved around 3 PM ET. Please visit the VitalSource Status page (https://status.vitalsource.com/) for further details.