Resolved after 10 hours 53 minutes, affecting Data Processing Services, on May 4, 2026.
All machines are reporting; however, historical reporting via the Report Builder and some other dashboard widgets may still take longer than usual to update as changes are made to categorized downtime, edits to production runs, and other historical edits.
Affected components
Update timeline
- investigating May 04, 2026, 01:54 PM UTC
We are currently investigating an issue that is impacting some customers where edge devices are not properly sending data to our cloud. We will post updates as more information is available.
- monitoring May 04, 2026, 04:53 PM UTC
For affected customers, data is beginning to flow again. We are working to accelerate data processing.
- monitoring May 04, 2026, 09:58 PM UTC
All machines are reporting; however, historical reporting via the Report Builder and some other dashboard widgets may still take longer than usual to update as changes are made to categorized downtime, edits to production runs, and other historical edits.
- resolved May 05, 2026, 12:47 AM UTC
All data is reporting normally.
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