MachineMetrics incident

App and ShopPulse Response Times Slow

Resolved after 3 hours 47 minutes, affecting Web Application, on May 20, 2026.

resolved May 20, 2026, 06:16 PM UTC

Application performance has improved to acceptable levels. While we are closing this incident, we will continue to make improvements to application performance and stability.

Started
May 20, 2026, 02:29 PM UTC
Resolved
May 20, 2026, 06:16 PM UTC
Duration
3h 47m
Detected by Pingoru
May 20, 2026, 02:29 PM UTC

Affected components

Web Application

Update timeline

  1. investigating May 20, 2026, 02:29 PM UTC

    Response times for all endpoints are slow. We have been investigating the issue. We will post updates as more information is available.

  2. investigating May 20, 2026, 05:05 PM UTC

    Response times have come down considerably but we are still working to make additional improvements.

  3. resolved May 20, 2026, 06:16 PM UTC

    Application performance has improved to acceptable levels. While we are closing this incident, we will continue to make improvements to application performance and stability.

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