App availability

Update timeline

1. investigating Nov 03, 2026, 03:25 PM UTC

   Some users are currently experiencing issues connecting to the application; troubleshooting is underway.

2. identified Nov 03, 2026, 03:30 PM UTC

   Some users are also experiencing issues with incoming and outgoing calls. Technicians have identified the fault, and resolving the issue as quickly as possible is our top priority.

3. identified Nov 03, 2026, 03:45 PM UTC

   Telephony services are now fully operational for both incoming and outgoing calls. Our technicians are still working with the highest priority to resolve the ongoing connection issues affecting the mobile and desktop apps. We will provide another update as soon as we have more information.

4. identified Nov 03, 2026, 03:50 PM UTC

   Mobile phone calls should now be working again, but some users are still experiencing issues with connectivity and logging into the application. Troubleshooting still ongoing.

5. monitoring Nov 03, 2026, 04:23 PM UTC

   Our services are coming back online and logins are working again. However, the massive wave of reconnections is currently causing some overload, with a risk of timeouts and impact on telephony services. We will shortly deploy an update to stabilize the load. We will continue working until everything is 100% operational.

6. monitoring Nov 03, 2026, 05:00 PM UTC

   We have implemented measures to stabilize the system, but are unfortunately still experiencing some instability in our services. Our technicians are working with the highest priority to resolve the remaining issues, while simultaneously investigating the root cause of the disruption to prevent it from happening again.

7. monitoring Nov 03, 2026, 05:35 PM UTC

   Our technicians are continuing to work intensely with troubleshooting to resolve the remaining issues. The work is ongoing without interruption, and we will provide a new update as soon as we have a breakthrough or more information to share. Thank you for your patience.