Lunchbox had 13 outages in the last 2 years — averaging 0.5 incidents per month.
There were 13 Lunchbox outages since June 20, 2024. Each is summarised below — incident details, duration, and resolution information.
Jun 16 , 10:37 EDT Identified - The issue has been identified and a fix is being implemented. Jun 16 , 10:36 EDT Investigating - Doordash is currently experiencing an outage which impacts ordering and 3PD's - per their status page they have identified a fix and are working on a resolution. https://www.doordashstatus.com/
May 19 , 17:21 EDT Investigating - We have identified an issue with an upstream provider who is experiencing a degradation of service. Our first party web services are impacted (not mobile). See https://netlifystatus.com for more info. We're monitoring the situation closely and will update this page when we know more.
May 5 , 11:50 EDT Identified - We have identified an on-going issue with our third party partner - DoorDash. The 3PD DoorDash orders aren't confirming on their end as their site is timing out that is causing order failures. Lunchbox is actively monitoring for updates on the resolution. Thank you for your understanding.
Apr 28 , 20:17 EDT Monitoring - A service incident is currently happening at TOAST and could impact order processing. Our team is actively monitoring the situation at TOAST to keep you informed as to the resolution of the issue. The status of the TOAST incident can be monitored here: https://status.toasttab.com/ We will provide regular updates on the progress made and notify you when services are fully restored.
Apr 14 , 10:04 EDT Resolved - This incident has been resolved. Apr 14 , 09:35 EDT Monitoring - A fix has been implemented by the Help Desk team and we are monitoring the results. https://www.intercomstatus.com/us-hosting Apr 14 , 07:30 EDT Identified - Help Desk: The AI bot for the chat feature does not currently escalate to a human agent - please refer to our 3rd party platform for an updated status below. In the meantime, please send emails to [email protected] to contact us. https://www.intercomstatus.com/us-hosting
Apr 9 , 05:21 EDT Resolved - This incident has been resolved. Apr 8 , 14:41 EDT Update - We are experiencing issues with our 3rd party ticketing software Intercom: Our help desk is down due to a 3rd party solution provider outage and our agents cannot create or access tickets consistently. Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting Apr 8 , 14:30 EDT Investigating - We are experiencing issues with our 3rd party ticketing software Intercom: Please refer to this page for status updates: https://www.intercomstatus.com/us-hosting
Apr 6 , 22:18 EDT Resolved - The incident has been resolved. Apr 6 , 22:09 EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr 6 , 21:58 EDT Investigating - We have noticed degraded services and are currently investigating.
Jan 9 , 16:15 EST Resolved - This incident has been resolved. Jan 9 , 15:45 EST Identified - There are technical difficulties, and our agents cannot access support tickets at the moment/intermittently. We will post additional updates on this page.
Feb 26 , 16:40 EST Resolved - This issue has been resolved and guests are able to view their loyalty rewards on web ordering and mobile apps Feb 26 , 16:24 EST Identified - We have identified an issue wherein guests are unable to view their loyalty rewards on Lunchbox 2.0 (web ordering and mobile apps). We are actively working on a resolution.
Feb 18 , 11:21 EST Resolved - This incident has been resolved. Feb 18 , 10:34 EST Monitoring - A service incident is currently occurring with Netlify and could impact Lunchbox 2.0 web online ordering. Our team is actively monitoring the situation at Netlify to keep you informed as to the resolution of the issue. The status of the Netlify incident can be monitored here: https://www.netlifystatus.com/incidents/dkrzmlf5r6rx
Jul 30 , 22:33 EDT Resolved - This incident has been resolved. Jul 30 , 22:32 EDT Update - The issue has been resolved and web ordering sites are operating normally. Jul 30 , 20:51 EDT Monitoring - We continue to monitor the status at AWS and Radar Jul 30 , 20:51 EDT Investigating - A service incident is currently happening at Amazon Web Services (AWS) and could impact online ordering. Lunchbox leverages Radar for map services (who leverages AWS) and guests may encounter an address not auto-populating on the Lunchbox 2.0 web ordering site. Our team is actively monitoring the situation at AWS and Radar and will keep you informed as to the resolution of the issue. The status of the AWS incident can be monitored here: https://health.aws.amazon.com/health/status The status of the Radar incident can be monitored here: https://status.radar.com/ We will update this page when services are fully restored.