Lunchbox experienced a minor incident on April 14, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 14, 2026, 02:04 PM UTC
Apr 14 , 10:04 EDT Resolved - This incident has been resolved. Apr 14 , 09:35 EDT Monitoring - A fix has been implemented by the Help Desk team and we are monitoring the results. https://www.intercomstatus.com/us-hosting Apr 14 , 07:30 EDT Identified - Help Desk: The AI bot for the chat feature does not currently escalate to a human agent - please refer to our 3rd party platform for an updated status below. In the meantime, please send emails to [email protected] to contact us. https://www.intercomstatus.com/us-hosting