Service degradation in our Frankfurt cloud environment

Update timeline

1. investigating Nov 11, 2026, 07:38 AM UTC

   We are currently experiencing service degradation in our cloud environment in Frankfurt. Affected services may be partially unavailable or respond with increased latency. Our team is investigating the cause with high priority. We will post further updates here as soon as we have more information. We apologize for any inconvenience.

2. identified Nov 11, 2026, 08:20 AM UTC

   Since 08:28 CET, one of the two power feeds at our Frankfurt data center has been down. The technicians are on their way to the site. Almost all systems switched over to the second feed without interruption. For a small part of our infrastructure, this failover did not work. We are now connecting these systems to the second feed and bringing them back online. Until their full power redundancy is restored, we will not use them for new workloads. Unfortunately a small part of our storage infrastructure (less than 0.01%) is affected by the redundancy, which can lead to availability issues even with running VM's. We will post an update as soon as the affected systems are back online, and no later than [30] minutes from now.

3. identified Nov 11, 2026, 08:37 AM UTC

   One of the two power feeds is still down. The data center operator’s technicians are working on it. Current status: Our storage systems are working normally again. Disk access no longer stalls. Full data redundancy is restored. We are now checking and restarting the virtual machines from the servers that are still powered off on other servers. These servers have enough free capacity and working power redundancy. The restarts happen step by step and should take about 10-15 minutes. What this means for you: If your service has been unreachable since 08:28 CET, it will start again automatically during this time. You don’t need to do anything. We will post the next update by 10:15 CET at the latest.