Lucky Orange experienced a major incident on July 1, 2025 affecting Data Collection and Realtime + Presence, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Data CollectionRealtime + Presence
Update timeline
- investigating Jul 01, 2025, 09:04 PM UTC
We’re currently experiencing a delay in processing incoming event data due to a backup in our data ingestion pipeline. As a result, some real-time data (like session activity or analytics events) may be delayed by up to 6 hours. Our team is investigating the issue and is actively working to reduce the backlog and restore normal processing speeds. We’ll provide updates here as we make progress.
- resolved Jul 02, 2025, 04:51 AM UTC
Data ingestion is back to flowing as expected and no data was lost during the delay. Apologies for any inconvenience caused during this time.