LoyaltyLion incident

High response time on API endpoints

Major Resolved View vendor source →

LoyaltyLion experienced a major incident on August 20, 2025 affecting API, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 02:08 PM UTC
Resolved
Aug 20, 2025, 03:35 PM UTC
Duration
1h 26m
Detected by Pingoru
Aug 20, 2025, 02:08 PM UTC

Affected components

API

Update timeline

  1. identified Aug 20, 2025, 02:08 PM UTC

    We're currently experiencing elevated response times on our API endpoints. We have identified the issue and should have a fix deployed in the next hour.

  2. monitoring Aug 20, 2025, 03:02 PM UTC

    A fix has been implemented and we are now monitoring the results.

  3. resolved Aug 20, 2025, 03:35 PM UTC

    This incident has been resolved.