Resolved after 16 hours 8 minutes, affecting API and Platform and SDK, on October 28, 2024.
This incident has been resolved. All our systems are operational and the data backlog has been cleared.
Affected components
Update timeline
- identified Oct 28, 2024, 05:49 PM UTC
An issue in our caching layer led to elevated error rates and response times. We have identified the issue and stabilised our systems. We're now working through the data processing backlog while monitoring.
- identified Oct 28, 2024, 08:27 PM UTC
Our systems remain stable. We are still working through the data processing backlog whilst continuing to monitor.
- monitoring Oct 28, 2024, 11:27 PM UTC
A fix has been implemented in our caching layer. We continue to monitor the results.
- resolved Oct 29, 2024, 09:58 AM UTC
This incident has been resolved. All our systems are operational and the data backlog has been cleared.
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