LoyaltyLion incident

Elevated API/SDK response times and error rates

Resolved after 5 hours 4 minutes, affecting API and Platform and SDK, on July 1, 2026.

identified Jul 01, 2026, 08:19 PM UTC

We've identified the root cause and applied mitigations; service has recovered. We're continuing to monitor and are working on a permanent fix.

Started
Jul 01, 2026, 05:56 PM UTC
Resolved
Jul 01, 2026, 11:00 PM UTC
Duration
5h 4m
Detected by Pingoru
Jul 01, 2026, 05:56 PM UTC

Affected components

APIPlatform and SDK

Update timeline

  1. investigating Jul 01, 2026, 05:56 PM UTC

    We're experiencing elevated response times and error rates in our API/SDK endpoints. We're currently investigating.

  2. identified Jul 01, 2026, 08:19 PM UTC

    We've identified the root cause and applied mitigations; service has recovered. We're continuing to monitor and are working on a permanent fix.

  3. resolved Jul 01, 2026, 11:00 PM UTC

    This incident has been resolved.

Your product runs on more than LoyaltyLion

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →