LoyaltyLion experienced a major incident on October 9, 2025 affecting API and Platform and SDK, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
APIPlatform and SDK
Update timeline
- investigating Oct 09, 2025, 04:25 PM UTC
We're currently experiencing delays in data processing and high error rate in incoming webhooks. Our team is investigating.
- identified Oct 09, 2025, 04:48 PM UTC
We've identified the issue. Webhooks are being accepted again. We're working through the backlog of webhooks now.
- resolved Oct 09, 2025, 07:40 PM UTC
The backlog of webhooks has been cleared. This incident has been resolved.