Resolved after 3 hours 14 minutes, affecting API and Platform and SDK, on October 9, 2025.
We've identified the issue. Webhooks are being accepted again. We're working through the backlog of webhooks now.
Affected components
APIPlatform and SDK
Update timeline
- investigating Oct 09, 2025, 04:25 PM UTC
We're currently experiencing delays in data processing and high error rate in incoming webhooks. Our team is investigating.
- identified Oct 09, 2025, 04:48 PM UTC
We've identified the issue. Webhooks are being accepted again. We're working through the backlog of webhooks now.
- resolved Oct 09, 2025, 07:40 PM UTC
The backlog of webhooks has been cleared. This incident has been resolved.
Your product runs on more than LoyaltyLion
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services