LoyaltyLion experienced a major incident on September 24, 2025 affecting Platform and SDK, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Platform and SDK
Update timeline
- investigating Sep 24, 2025, 09:43 AM UTC
The LoyaltyLion SDK was unavailable for 10 minutes
- investigating Sep 24, 2025, 09:43 AM UTC
We are continuing to investigate this issue.
- resolved Sep 24, 2025, 09:44 AM UTC
This incident has been resolved.