LoyaltyLion Outage History

LoyaltyLion is up right now

Pingoru has recorded 35 incidents for LoyaltyLion: 1 in the last 12 months and 0 in the last 90 days.

Source: status.loyaltylion.com

35incidents recorded
1last 12 months
0last 90 days
5 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking LoyaltyLion in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202615 of 744 (1%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 521 (0%)

Incidents, newest first

Minor July 1, 2026 Elevated API/SDK response times and error rates 5h 4m API, Platform and SDK

Started Jul 01, 2026, 05:56 PM UTC· resolved Jul 01, 2026, 11:00 PM UTC

  1. investigating Jul 01, 2026, 05:56 PM UTC

    We're experiencing elevated response times and error rates in our API/SDK endpoints. We're currently investigating.

  2. identified Jul 01, 2026, 08:19 PM UTC

    We've identified the root cause and applied mitigations; service has recovered. We're continuing to monitor and are working on a permanent fix.

  3. resolved Jul 01, 2026, 11:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 9, 2025 Delays in data processing 3h 14m API, Platform and SDK

Started Oct 09, 2025, 04:25 PM UTC· resolved Oct 09, 2025, 07:40 PM UTC

  1. investigating Oct 09, 2025, 04:25 PM UTC

    We're currently experiencing delays in data processing and high error rate in incoming webhooks. Our team is investigating.

  2. identified Oct 09, 2025, 04:48 PM UTC

    We've identified the issue. Webhooks are being accepted again. We're working through the backlog of webhooks now.

  3. resolved Oct 09, 2025, 07:40 PM UTC

    The backlog of webhooks has been cleared. This incident has been resolved.

Read the full incident report →

Major September 24, 2025 SDK unavailable 43m Platform and SDK

Started Sep 24, 2025, 09:00 AM UTC· resolved Sep 24, 2025, 09:44 AM UTC

  1. investigating Sep 24, 2025, 09:43 AM UTC

    The LoyaltyLion SDK was unavailable for 10 minutes

  2. investigating Sep 24, 2025, 09:43 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 24, 2025, 09:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 20, 2025 High response time on API endpoints 1h 26m API

Started Aug 20, 2025, 02:08 PM UTC· resolved Aug 20, 2025, 03:35 PM UTC

  1. identified Aug 20, 2025, 02:08 PM UTC

    We're currently experiencing elevated response times on our API endpoints. We have identified the issue and should have a fix deployed in the next hour.

  2. monitoring Aug 20, 2025, 03:02 PM UTC

    A fix has been implemented and we are now monitoring the results.

  3. resolved Aug 20, 2025, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2024 Partial API outage and delays in data processing 16h 8m API, Platform and SDK

Started Oct 28, 2024, 05:49 PM UTC· resolved Oct 29, 2024, 09:58 AM UTC

  1. identified Oct 28, 2024, 05:49 PM UTC

    An issue in our caching layer led to elevated error rates and response times. We have identified the issue and stabilised our systems. We're now working through the data processing backlog while monitoring.

  2. identified Oct 28, 2024, 08:27 PM UTC

    Our systems remain stable. We are still working through the data processing backlog whilst continuing to monitor.

  3. monitoring Oct 28, 2024, 11:27 PM UTC

    A fix has been implemented in our caching layer. We continue to monitor the results.

  4. resolved Oct 29, 2024, 09:58 AM UTC

    This incident has been resolved. All our systems are operational and the data backlog has been cleared.

Read the full incident report →