Lotame experienced a major incident on October 20, 2025 affecting Edge Services - North America East, lasting 9h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Edge Services - North America East
Update timeline
- identified Oct 20, 2025, 12:32 PM UTC
We are experiencing degraded service in Lotame Edge Services. Behavior Collection Points and audience extraction calls may experience high latency and/or timeouts in the affected regions as indicated by the status board. We will update this incident as information becomes available.
- monitoring Oct 20, 2025, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 11:57 PM UTC
This incident has been resolved.