Lotame Outage History

There were 3 Lotame outages since March 26, 2026 totaling 2h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lotame.com

Major April 22, 2026

Edge Services Degredation

Detected by Pingoru: Apr 22, 2026, 03:29 PM UTC
Resolved: Apr 22, 2026, 05:32 PM UTC
Duration: 2h 2m

Affected: Edge Services - AsiaEdge Services - Europe

Timeline · 4 updates

identified Apr 22, 2026, 03:29 PM UTC

Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.
monitoring Apr 22, 2026, 03:39 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Apr 22, 2026, 04:16 PM UTC

We are continuing to monitor for any further issues.
resolved Apr 22, 2026, 05:32 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 20, 2026

UI/API Maintenance

Detected by Pingoru: Apr 20, 2026, 10:00 PM UTC
Resolved: Apr 20, 2026, 03:31 PM UTC
Duration: —

Timeline · 1 update

monitoring Apr 20, 2026, 10:00 PM UTC

THIS IS A SCHEDULED EVENT Apr 20, 18:00 - 19:00 EDT Apr 15, 14:17 EDT Scheduled - The Lotame Ops team will conduct maintenance on infrastructure that supports the Lotame DMP UI and API, during which there will be brief periods when the UI and API are unresponsive.

Read the full incident report →

Minor April 15, 2026

Dropbox Maintenance

Detected by Pingoru: Apr 15, 2026, 11:00 PM UTC
Resolved: Apr 15, 2026, 11:00 PM UTC
Duration: —

Timeline · 1 update

resolved Apr 15, 2026, 11:00 PM UTC

Apr 15, 19:00 EDT Completed - The scheduled maintenance has been completed. Apr 15, 18:00 EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 8, 15:45 EDT Scheduled - The Lotame Ops team will conduct maintenance on infrastructure that supports the Lotame Dropbox, during which there will be brief periods when the Dropbox will be unresponsive. Tag serving, data collection, audience extraction, and the Lotame DMP UI are not impacted by this maintenance.

Read the full incident report →

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