Lotame experienced a major incident on April 22, 2026 affecting Edge Services - Asia and Edge Services - Europe, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Edge Services - AsiaEdge Services - Europe
Update timeline
- identified Apr 22, 2026, 03:29 PM UTC
Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.
- monitoring Apr 22, 2026, 03:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 22, 2026, 04:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 22, 2026, 05:32 PM UTC
This incident has been resolved.