Lotame incident

Lotame Platform UI/API Outage

Critical Vendor's status page →

Resolved after 42 minutes, affecting Admin API and User Interface, on July 19, 2019.

monitoring Jul 19, 2019, 04:52 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 19, 2019, 04:02 AM UTC
Resolved
Jul 19, 2019, 04:45 AM UTC
Duration
42m
Detected by Pingoru
Jul 19, 2019, 04:02 AM UTC

Affected components

Admin APIUser Interface

Update timeline

  1. investigating Jul 19, 2019, 04:47 AM UTC

    We are experiencing an interruption of service on the Lotame Platform User Interface (UI) and Application Programming Interfaces (APIs). Users are unable to authenticate.

  2. identified Jul 19, 2019, 04:51 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 19, 2019, 04:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 19, 2019, 04:53 AM UTC

    This incident has been resolved.

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