Resolved after 1 hour 20 minutes, affecting Admin API and User Interface, on August 18, 2019.
A fix has been implemented and we are monitoring the results.
Affected components
Admin APIUser Interface
Update timeline
- investigating Aug 18, 2019, 08:46 PM UTC
We are experiencing intermittent interruptions of service on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience invalid credential messages and errors during login. We will provide more information on this ticket as it becomes available.
- identified Aug 18, 2019, 08:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2019, 08:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2019, 08:55 PM UTC
This incident has been resolved.
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