Lotame incident

Lotame Platform UI/API Degradation

Major Vendor's status page →

Resolved after 47 minutes, affecting Admin API and User Interface, on April 30, 2020.

monitoring Apr 30, 2020, 11:20 PM UTC

We are continuing to monitor for any further issues.

Started
Apr 30, 2020, 10:49 PM UTC
Resolved
Apr 30, 2020, 11:36 PM UTC
Duration
47m
Detected by Pingoru
Apr 30, 2020, 10:49 PM UTC

Affected components

Admin APIUser Interface

Update timeline

  1. investigating Apr 30, 2020, 10:49 PM UTC

    We are experiencing degraded performance on the Lotame Platform User Interface (UI) and/or Application Programming Interfaces (APIs.) Users may experience slow responses and/or timeouts on requests. We will provide more information on this ticket as it becomes available.

  2. identified Apr 30, 2020, 11:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2020, 11:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 30, 2020, 11:20 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 30, 2020, 11:36 PM UTC

    This incident has been resolved.

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