Resolved after 3 hours 35 minutes, affecting Edge Services - North America West, on September 21, 2020.
A fix has been implemented and we are monitoring the results.
Affected components
Edge Services - North America West
Update timeline
- investigating Sep 21, 2020, 05:29 PM UTC
We are experiencing degraded service in Lotame Edge Services. Behavior Collection Points and audience extraction calls may experience high latency and/or timeouts in the affected regions as indicated by the status board.
- identified Sep 21, 2020, 05:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 21, 2020, 06:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 21, 2020, 08:13 PM UTC
This incident has been resolved.
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