Lotame incident

 Lotame Platform UI/API Outage

Critical Vendor's status page →

Resolved after 32 minutes, affecting Admin API, on April 24, 2021.

monitoring Apr 24, 2021, 04:16 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 24, 2021, 03:43 PM UTC
Resolved
Apr 24, 2021, 04:16 PM UTC
Duration
32m
Detected by Pingoru
Apr 24, 2021, 03:43 PM UTC

Affected components

Admin API

Update timeline

  1. investigating Apr 24, 2021, 04:04 PM UTC

    We are experiencing an interruption of service on the Lotame Platform User Interface (UI) and Application Programming Interfaces (APIs). Users are unable to authenticate.

  2. identified Apr 24, 2021, 04:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 24, 2021, 04:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 24, 2021, 04:19 PM UTC

    This incident has been resolved.

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