Lotame incident

Regional Edge Services Degradation

Resolved after 1 day 19 hours, affecting Edge Services - Australia and Edge Services - North America East and 1 more, on June 25, 2021.

monitoring Jun 27, 2021, 02:15 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 25, 2021, 10:37 PM UTC
Resolved
Jun 27, 2021, 05:42 PM UTC
Duration
1d 19h
Detected by Pingoru
Jun 25, 2021, 10:37 PM UTC

Affected components

Edge Services - AustraliaEdge Services - North America EastEdge Services - North America West

Update timeline

  1. investigating Jun 26, 2021, 11:06 PM UTC

    Lotame Edge Services experienced a degradation in Behavior Collection Points and audience extraction calls. Clients may have experienced high latency, timeouts, or general availability of such services during this outage.

  2. monitoring Jun 27, 2021, 02:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 27, 2021, 07:37 PM UTC

    This incident has been resolved.

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