LoopUp incident
Cloud Telephony - Direct Routing AUSTL - Some outbound calls may not connect successfully
LoopUp experienced a minor incident on October 11, 2022 affecting Oceania, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 11, 2022, 09:18 AM UTC
We are currently investigating an issue concerning our Direct Routing service in AUSTL. Some users may experience disruption when trying to make outbound calls. We’re aware of the issue and are working on it urgently. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. If you experience any issues, please kindly provide details to [email protected].
- monitoring Oct 11, 2022, 11:12 AM UTC
We have taken steps to resolve this issue and are monitoring for any further impact. The impact was limited to AUSTL outbound. If you continue to experience issues, please contact [email protected].
- resolved Oct 11, 2022, 12:20 PM UTC
We have taken steps to resolve this issue and believe it is now fully resolved. If you experience any new issues, please contact [email protected]