LoopUp incident
Cloud Telephony - Admin Portal - Reporting Dashboard
LoopUp experienced a minor incident on March 20, 2023 affecting Admin Portal, lasting 22h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 20, 2023, 11:00 AM UTC
We have identified an issue impacting the "Reporting Dashboard" area of the LoopUp Cloud Telephony Admin Portal (admin.loopup.com/reporting/dashboard). Some Admins may not be presented with recent usage data, for activity after the 15th/16th of March 2023. Admins should refer to the reporting pages on the Teams Admin Centre (TAC) from admin.teams.microsoft.com > Analytics & Reports > Usage Reports, for the most relevant information until this issue has been resolved. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].
- resolved Mar 21, 2023, 09:15 AM UTC
A fix has been implemented to ensure that all activity from the 20th of March 2023 is now being populated in the "Reporting Dashboard" area of the LoopUp Cloud Telephony Admin Portal (admin.loopup.com/reporting/dashboard). Our Team are still working towards re-populating all data back to our Customer's dashboards. Until this has been completed, some Customers may see a gap in activity between the 16th-20th of March 2023. If you have any questions or would like assistance, our Support Team are available 24/7 at [email protected].