LoopUp incident

Cloud Telephony Admin Portal - Manage Phone Users

Minor Resolved View vendor source →

LoopUp experienced a minor incident on April 5, 2023 affecting Admin Portal, lasting 6h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2023, 12:16 PM UTC
Resolved
Apr 05, 2023, 07:11 PM UTC
Duration
6h 54m
Detected by Pingoru
Apr 05, 2023, 12:16 PM UTC

Affected components

Admin Portal

Update timeline

  1. investigating Apr 05, 2023, 12:16 PM UTC

    We are currently experiencing delays when adding and removing users in our admin portal. As a result, it may take longer than usual for your request to replicate. Please allow up to 24 hours as standard. We're sorry to be holding you up. If you've any questions, our Support Team are available 24/7 at [email protected].

  2. resolved Apr 05, 2023, 07:11 PM UTC

    This incident has been resolved. Replication times for adding and removing users are back to normal. If you experience any other issues, please contact us at [email protected].