LoopUp experienced a notice incident on April 25, 2023 affecting Asia-Pacific, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Asia-Pacific
Update timeline
- monitoring Apr 25, 2023, 07:37 AM UTC
We've identified an incident whereby certain calls traversing our SBCs in APAC disconnect erroneously after 20 seconds of media. A fix has been implemented and we are currently monitoring. If you experience any further disruption, please contact [email protected]. Thank you for your patience and cooperation.
- resolved Apr 25, 2023, 10:46 AM UTC
We've performed the necessary diagnostics and confirmed that the issue is fully resolved. If you experience any further disruption, please contact [email protected]. Thank you for your patience and cooperation.