LoopUp incident
Cloud Telephony Admin Portal Provisioning Delays
LoopUp experienced a minor incident on June 16, 2023 affecting Admin Portal, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2023, 06:12 PM UTC
We’re currently investigating an issue that is causing delays for adding and removing service for users via the admin portal. This is not impacting telephony service for current users. We will update as soon as we have resolution. In the meantime, please contact support if you have any phone user changes that need to be actioned immediately.
- investigating Jun 16, 2023, 08:03 PM UTC
We’re investigating an issue that is causing the online voice routing policy (OVRP) to not be set when adding users via the admin portal. This is not impacting telephony service for existing users, nor does it impact removing service for users. In the meantime, please contact support if you need to add phone service for any new users.
- resolved Jun 19, 2023, 02:52 PM UTC
This incident has been resolved. If you experience any other issues, please contact us at [email protected].