LoopUp experienced a minor incident on August 2, 2023 affecting Admin Portal, lasting 13h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 02, 2023, 07:51 PM UTC
We are currently investigating an issue with the Admin Portal Access Page which is causing users to encounter an error when trying to access it. We will post updates as they become available. We apologize for any inconvenience caused- If you've any questions, our Support Team are available 24/7 at [email protected]
- investigating Aug 03, 2023, 07:33 AM UTC
We are actively investigating this incident. Admins can still utilize all other services, including user provisioning, site management, and reporting. We apologize for any inconvenience caused and will provide updates as they become available. For any questions, our 24/7 Support Team is available at [email protected]
- resolved Aug 03, 2023, 09:31 AM UTC
This incident is now resolved and normal service has been restored. If you experience any further disruption, please contact [email protected]. Thank you for your patience and cooperation.