LoopUp incident
Cloud Telephony - EMEA - Some outbound calls may not connect successfully
LoopUp experienced a major incident on September 12, 2023 affecting Europe, the Middle East and Africa, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2023, 01:31 PM UTC
We are currently investigating an issue with outbound calls in EMEA. These calls are not reaching LoopUp's network, suggesting a potential outage in Microsoft's network. We have requested confirmation and clarification regarding the resolution. Please know that our teams are working hard to get everything up and running. We will provide more information as soon as it is available. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected].
- monitoring Sep 12, 2023, 01:39 PM UTC
The issue has been resolved. We have conducted the necessary checks and are no longer able to reproduce the fault. We are currently awaiting an update from Microsoft and will continue to monitor the situation closely. If you have any questions or require additional information, our dedicated Support Team is available 24/7 at [email protected]. Thank you for your patience and understanding.
- resolved Sep 12, 2023, 03:04 PM UTC
Microsoft has acknowledged the incident and confirmed that it was caused by a recent code change. They were able to restore service by reversing the change. If you experience any further disruption, please contact [email protected]. Thank you for your patience and cooperation.