LoopUp incident
Cloud Telephony - China - International calls to China via LoopUp DDIs
LoopUp experienced a minor incident on September 25, 2023 affecting North America and Latin America and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 25, 2023, 10:43 AM UTC
We want to inform you that some users may encounter disruptions when making international calls to Chinese numbers. This issue is a result of heightened anti-fraud regulations, which have been implemented in response to recent domestic events, along with increased security measures by downstream Chinese carriers. Unfortunately, there are no available workarounds. Please note that domestic calls within China using LoopUp will continue to operate normally. If you have any questions or would like to discuss this matter in more detail, our support team is available 24/7 at [email protected].
- resolved Sep 25, 2023, 03:24 PM UTC
We have received communication from domestic carriers indicating that, going forward, international calls will be delivered on a best-effort basis. This change is a result of increased anti-fraud measures employed by the government. As a result, there may be variations in the reliability of international calls to Chinese numbers. For more information, please see: https://loopup.com/en/resource-center/blog/the-hidden-challenges-of-connecting-calls-into-china/