LoopUp incident

Remote Meetings [Users may not be able to create a new meeting room from account.loopup.com]

Minor Resolved View vendor source →

LoopUp experienced a minor incident on January 15, 2024, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2024, 02:33 PM UTC
Resolved
Jan 15, 2024, 03:14 PM UTC
Duration
41m
Detected by Pingoru
Jan 15, 2024, 02:33 PM UTC

Update timeline

  1. identified Jan 15, 2024, 02:33 PM UTC

    An issue has been observed which will impact the LoopUp Remote Meetings account area (account.loopup.com). Some users may not be able to create a new meeting room. We’re aware of the issue and our relevant teams are working towards a resolution. This page will be updated with more information as it becomes available. Please delay the creation of any new conferences until the functionality is back in service. We're sorry to be holding you up today. Our Support Team are available 24/7 at [email protected], if you have any questions.

  2. resolved Jan 15, 2024, 03:14 PM UTC

    Our Teams have been able to identify the cause of this issue and implement a resolution as of 15:00 GMT on the 15th January 2024. We have completed testing and all Users will now be able to create new meeting rooms. If you have any questions, please contact our Support Team at [email protected].