LoopUp incident

Cloud Telephony - Brazil - Some calls may experience one way audio

Minor Resolved View vendor source →

LoopUp experienced a minor incident on December 19, 2024 affecting Latin America, lasting 17d 18h. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2024, 05:37 PM UTC
Resolved
Jan 06, 2025, 12:20 PM UTC
Duration
17d 18h
Detected by Pingoru
Dec 19, 2024, 05:37 PM UTC

Affected components

Latin America

Update timeline

  1. identified Dec 19, 2024, 05:37 PM UTC

    We have identified an issue with Microsoft Teams calls to Brazil numbers, where users may experience periods of one-way audio. Our investigation confirms that we are successfully receiving and sending media in both directions. As a result, the issue has been escalated to our downstream carrier for further resolution. Thank you for your patience and understanding as we work to resolve this matter. If you have any immediate questions or concerns, please contact us at [email protected].

  2. resolved Jan 06, 2025, 12:20 PM UTC

    Remedial action was implemented last week, and we have been closely monitoring the situation since. We are pleased to confirm that the issues have now been resolved. Thank you for your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to contact us at [email protected].