LoopUp incident

Operator Connect - EMEA - Possible service disruption

Notice Resolved View vendor source →

LoopUp experienced a notice incident on February 17, 2025 affecting Europe, the Middle East and Africa, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2025, 01:44 PM UTC
Resolved
Feb 17, 2025, 04:39 PM UTC
Duration
2h 54m
Detected by Pingoru
Feb 17, 2025, 01:44 PM UTC

Affected components

Europe, the Middle East and Africa

Update timeline

  1. identified Feb 17, 2025, 01:44 PM UTC

    We are investigating reports of intermittent call failures in the EMEA SBC region between 12:00-12:30 UTC. Some users may have experienced issues when attempting outbound calls. Following internal testing, we can confirm that the service is now operating normally. However, we are continuing to monitor while investigating the root cause. If you are still experiencing any issues, please contact us at [email protected].

  2. resolved Feb 17, 2025, 04:39 PM UTC

    The service has remained stable, and no further issues have been identified. We have determined the root cause and are working on a permanent fix. In the meantime, additional safeguards have been implemented to prevent any recurrence. Thank you for your patience. If you have any concerns, please contact us at [email protected].