LoopUp experienced a major incident on February 17, 2025, lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 17, 2025, 11:27 AM UTC
We are currently investigating an issue affecting the Event Replay service, preventing users from connecting. At this time, there is no known workaround. Our team is working diligently to resolve the issue as quickly as possible. If you have any questions, please contact us at [email protected]. We appreciate your patience and understanding.
- resolved Feb 17, 2025, 04:40 PM UTC
Normal service has been restored and Event Replay is now fully functional. We have monitored since applying the fix and no further issues have been observed. If you have any questions, please contact us at [email protected]. We appreciate your patience and understanding.