LoopUp incident
Cloud Telephony - Admin Portal [Load Issues impacting admin.loopup.com]
LoopUp experienced a major incident on February 17, 2025 affecting Admin Portal, lasting 14h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 17, 2025, 05:47 PM UTC
We are currently investigating a load issue impacting the Cloud Telephony Admin Portal. Admins will experience issues when attempting to load admin.loopup.com and may see an "unable to load this page" error message. We’re aware of the issue and are working on it urgently. If you have any critical or time-sensitive administrative requests that we can help with, our Support Team are available 24/7 at [email protected].
- monitoring Feb 17, 2025, 06:00 PM UTC
Normal service has been restored, as of 17:45 GMT/UTC. If you experience any further disruption when attempting to access the Cloud Telephony Admin Portal, please contact [email protected].
- resolved Feb 18, 2025, 08:28 AM UTC
After further monitoring, we can confirm that this issue has been resolved. If you experience any new issues, don't hesitate to get in touch with us at [email protected].