LoopUp incident

TM1022107 - Users may experience failures when placing calls to Microsoft Teams provisioned auto attendants and call queues

LoopUp experienced a notice incident on March 3, 2025 affecting North America and Latin America and 1 more component, lasting 14h 38m. The incident has been resolved; the full update timeline is below.

Started: Mar 03, 2025, 05:46 PM UTC
Resolved: Mar 04, 2025, 08:24 AM UTC
Duration: 14h 38m
Detected by Pingoru: Mar 03, 2025, 05:46 PM UTC

Affected components

North AmericaLatin AmericaEurope, the Middle East and AfricaSouth AfricaAsia-PacificOceania

Update timeline

monitoring Mar 03, 2025, 05:46 PM UTC

Microsoft has published TM1022107, advising that users may experience call failures when attempting to reach Microsoft Teams auto attendants and call queues. To stay updated, please log in to https://admin.microsoft.com/ and check for updates under Service health. Alternatively, admins can log in to https://admin.loopup.com/ and set up a conditional forward to an external number by navigating to Phone Numbers > Number Management > Forward to. If you would like assistance, please contact us on [email protected].
resolved Mar 04, 2025, 08:24 AM UTC

This incident has been resolved.