LoopUp experienced a minor incident on March 18, 2025 affecting Europe, the Middle East and Africa, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 18, 2025, 01:09 PM UTC
We have been made aware of a Verizon European VoIP network outage with the potential to impact some Cloud Telephony and Remote Meetings Customers in Europe. Users may experience issues when placing calls to European DDI's/dial-in numbers on relevant routes. Verizon is actively investigating this issue, and our carriers are prioritizing efforts to resolve it. Our teams have been monitoring the issue and currently assess it to be low impact. We will provide updates as more information becomes available. If you have any questions, please contact our Support Team: https://support.loopup.com/s/contact-support?language=en_US.
- monitoring Mar 18, 2025, 03:23 PM UTC
The Verizon outage has now been resolved. Our teams are now completing testing to confirm that all impacted service areas are operational. We will continue to monitor and share updates. If you have any questions or experience any new issues, please contact our Support Team: https://support.loopup.com/s/contact-support?language=en_US.
- resolved Mar 18, 2025, 05:01 PM UTC
We're confident that all impacted service areas have been restored. If you experience any new issues, please contact our Support Team: https://support.loopup.com/s/contact-support?language=en_US.