LoopUp experienced a notice incident on March 26, 2025 affecting Europe, the Middle East and Africa, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 26, 2025, 07:42 PM UTC
We have identified an issue affecting outbound calls from Luware Nimbus services, where calls may fail intermittently. This has been escalated to Luware and Microsoft, who are actively investigating. In the meantime, affected users can still place outbound calls directly from the Microsoft Teams client. Please use this workaround while we work with Luware and Microsoft to resolve the issue.
- identified Mar 28, 2025, 10:11 AM UTC
The issue has been identified and isolated to the Luware Nimbus software. Luware’s engineers are actively working on a hotfix and will provide further updates soon. If you have any questions, please contact us at [email protected].
- resolved Mar 28, 2025, 11:13 AM UTC
We're closing this particular incident while Luware continues it's investigation. If you would like to stay informed, please visit and follow https://status.luware.cloud/incident/1341765 for more updates.