LoopUp experienced a notice incident on March 27, 2025 affecting Europe, the Middle East and Africa, lasting 3d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 27, 2025, 04:40 PM UTC
We've identified an issue causing domestic call failures to certain French mobile numbers. The problem has been traced to our downstream carrier, and we're actively working with them to resolve it. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding. For immediate assistance, our Support Team is available 24/7 at [email protected].
- monitoring Mar 27, 2025, 05:58 PM UTC
The carrier has made corrective changes and we haven't observed any further failures. However, we acknowledge that French working hours have now concluded. If you encounter any new issues or require immediate assistance, please let us know by emailing [email protected].
- resolved Mar 31, 2025, 07:38 AM UTC
Further monitoring concludes that the incident is fully resolved and normal service has been restored. If you experience any further disruption, please contact [email protected]. Thank you for your patience and cooperation.