Resolved after 14 minutes, affecting Status by service (Cloud service) and Status by service (Auth service (US)), on April 15, 2025.
## Incident Summary Logto Cloud and US Auth services experienced approximately 7 minutes of downtime due to an unplanned disruption during a computing resource SKU upgrade. ## Root cause The downtime was caused by a SKU change in our cloud provider’s compute resources, which doesn't support 0 downtime. The upgrade process led to temporary unavailability as instances were replaced and rescheduled. ## Resolution Once the issue was identified, the team monitored the redeployment and confirmed service recovery within minutes. No manual intervention was required beyond observation. ## Action Items - Improve pre-upgrade impact assessment for infrastructure changes. - Explore zero-downtime deployment strategies for compute upgrades. We sincerely apologize for the inconvenience and are committed to preventing similar incidents in the future.
Affected components
Update timeline
- investigating Apr 15, 2025, 05:21 PM UTC
We acknowledge that our Cloud and US Auth services are currently down, and we are investigating the issue.
- investigating Apr 15, 2025, 05:28 PM UTC
Services are back online.
- resolved Apr 15, 2025, 05:35 PM UTC
Incident Summary Logto Cloud and US Auth services experienced approximately 7 minutes of downtime due to an unplanned disruption during a computing resource SKU upgrade. Root cause The downtime was caused by a SKU change in our cloud provider’s compute resources, which doesn't support 0 downtime. The upgrade process led to temporary unavailability as instances were replaced and rescheduled. Resolution Once the issue was identified, the team monitored the redeployment and confirmed service recovery within minutes. No manual intervention was required beyond observation. Action Items Improve pre-upgrade impact assessment for infrastructure changes. Explore zero-downtime deployment strategies for compute upgrades. We sincerely apologize for the inconvenience and are committed to preventing similar incidents in the future.
- investigating Apr 15, 2025, 05:35 PM UTC
## Incident Summary Logto Cloud and US Auth services experienced approximately 7 minutes of downtime due to an unplanned disruption during a computing resource SKU upgrade. ## Root cause The downtime was caused by a SKU change in our cloud provider’s compute resources, which doesn't support 0 downtime. The upgrade process led to temporary unavailability as instances were replaced and rescheduled. ## Resolution Once the issue was identified, the team monitored the redeployment and confirmed service recovery within minutes. No manual intervention was required beyond observation. ## Action Items - Improve pre-upgrade impact assessment for infrastructure changes. - Explore zero-downtime deployment strategies for compute upgrades. We sincerely apologize for the inconvenience and are committed to preventing similar incidents in the future.
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