Auth service (Europe) recovered
Timeline · 1 update
- resolved Jun 09, 2026, 03:10 AM UTC
Auth service (Europe) recovered
Logto Outage History
Logto is up right nowLogto had 14 outages in the last 2 years totaling 36h 28m of downtime — averaging 0.6 incidents per month.
There were 14 Logto outages since July 17, 2025 totaling 36h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.
Auth service (Japan) recovered
Timeline · 1 update
- investigating May 29, 2026, 06:06 PM UTC
Auth service (Japan) went down
Auth service (US) recovered
Timeline · 1 update
- resolved May 24, 2026, 01:51 AM UTC
Auth service (US) recovered
Website recovered
Timeline · 1 update
- investigating May 20, 2026, 12:06 AM UTC
Website went down
Auth service (Australia) recovered
Timeline · 1 update
- resolved Apr 07, 2026, 06:52 AM UTC
Auth service (Australia) recovered
Service interruption
Affected: Status by service (Cloud service)Status by service (Auth service (Europe))Status by service (Auth service (US))Status by service (Auth service (Australia))Status by service (Auth service (Japan))
Timeline · 2 updates
- investigating Jan 09, 2026, 12:01 AM UTC
We’re investigating an issue affecting authentication due to a JWT signing key problem. You may see sign-in failures across Logto services, including the Console.
- resolved Jan 10, 2026, 12:39 AM UTC
Postmortem is available at here.
Service disruption in AU re...
Affected: Status by service (Auth service (Australia))
Timeline · 2 updates
- investigating Dec 11, 2025, 01:13 AM UTC
We’re seeing intermittent failures on the AU auth service due to an internal Azure database update. Impact is limited to some requests. We’re tracking the upstream change.
- resolved Dec 11, 2025, 01:18 AM UTC
The AU auth service has recovered. Azure completed the database update and traffic is stable again.
Incorrect US status
Affected: Status by service (Auth service (US))
Timeline · 2 updates
- investigating Dec 08, 2025, 09:34 AM UTC
The US region is reporting a false outage while services are operating normally. We're investigating.
- resolved Dec 08, 2025, 10:34 AM UTC
The issue came from an internal component used by our proxy, which caused incorrect status reporting. We're updating our error handling to prevent this going forward. Service availability was not affected.
Abnormal traffic spike affe...
Affected: Status by service (Cloud service)Status by service (Auth service (Europe))
Timeline · 2 updates
- investigating Dec 01, 2025, 09:56 AM UTC
We observed a sudden traffic spike from a single tenant that caused elevated response times for some Logto Cloud tenants. The load originated from an unexpected pattern and triggered protective limits on our side. We began investigation immediately.
- resolved Dec 01, 2025, 11:45 AM UTC
The abnormal traffic source was contained and affected domains were temporarily blocked. Performance returned to normal for all tenants. We’re contacting the customer involved to verify intent and ensure proper setup going forward.
US service degraded
Affected: Status by service (Auth service (US))
Timeline · 2 updates
- investigating Nov 26, 2025, 12:10 AM UTC
We’re seeing elevated errors on the US auth service and are investigating.
- resolved Nov 26, 2025, 12:51 AM UTC
Azure has mitigated the underlying incident affecting services in West US 3. Our monitoring shows that error rates have returned to normal. If you still see any issues, please let us know.
US auth service degraded
Affected: Status by service (Auth service (US))
Timeline · 2 updates
- investigating Nov 19, 2025, 06:10 PM UTC
We’re seeing elevated errors on the US auth service and are investigating.
- resolved Nov 19, 2025, 07:25 PM UTC
Our components were healthy throughout. Upstream infrastructure logs showed 5xx responses and timeouts, while our own service logs showed no corresponding errors. This indicates an issue in the underlying platform. We’re continuing to confirm.
Service partially unavailable
Affected: Status by service (Cloud service)Status by service (Auth service (Europe))Status by service (Auth service (US))Status by service (Auth service (Australia))Status by service (Auth service (Japan))
Timeline · 2 updates
- investigating Nov 18, 2025, 11:40 AM UTC
We’re experiencing service disruption due to a Cloudflare outage affecting our infrastructure. Authentication requests may fail for some tenants. We’re monitoring the upstream issue and will update once recovery progresses.
- resolved Nov 18, 2025, 02:30 PM UTC
All authentication services are now fully restored. Traffic is back to normal. We’ll keep monitoring.
Performance degradation in ...
Affected: Status by service (Auth service (US))Status by service (Auth service (Japan))
Timeline · 2 updates
- investigating Nov 04, 2025, 09:36 PM UTC
We're investigating elevated error rates and timeouts affecting the US region.
- resolved Nov 05, 2025, 12:36 AM UTC
The incident was traced to transient network jitter from our cloud provider. Service performance has recovered, and we’ll continue to monitor for any recurrence.
AU auth service down
Affected: Status by service (Auth service (Australia))
Timeline · 2 updates
- investigating Jul 17, 2025, 02:50 PM UTC
We acknowledge that the auth service in the Australia region is currently down and are actively investigating the issue.
- resolved Jul 17, 2025, 04:00 PM UTC
The issue has been fixed. We'll publish a postmortem soon.