GoToMyPC experienced a minor incident on May 8, 2026 affecting Grasshopper, lasting 15h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 01:22 AM UTC
We are actively investigating reports that some Grasshopper customers may be experiencing audio issues on calls. Our engineers are working to identify the issue and will provide another update shortly.
- investigating May 08, 2026, 02:09 AM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring May 08, 2026, 04:10 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 08, 2026, 05:11 PM UTC
We have confirmed that the issue has been resolved and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.